NonGamstopCasinos Ltd can be reached by email at [email protected]. The inbox is handled by the NonGamstopCasinos Editorial Team. Before you write, the table below may save you time, because some questions are better answered elsewhere.
Routing your enquiry
| You want to… | Best route |
|---|---|
| Report an error or outdated fact on our site | Email us with the page link and, ideally, the official source |
| Ask about our methodology or a comparison | Email us |
| Exercise a data protection right | Email us with “Privacy” in the subject; see our privacy policy |
| Discuss a commercial partnership | Email us; UKGC-licensed operators only |
| Resolve a problem with your casino account | Contact the casino; after 8 weeks, its named ADR provider |
| Check whether a casino is licensed | The Gambling Commission’s public register |
| Self-exclude from all licensed UK gambling sites | GAMSTOP |
| Talk to someone about gambling worries | National Gambling Helpline, 0808 8020 133, 24/7 |
Corrections policy
Regulatory rules in Britain have changed quickly since 2025, and we would rather hear about an error than leave it standing. When you report one, we check the claim against the primary source. If we were wrong, we fix the page and, where the change is material, note the update. We do not change verified facts to suit a commercial partner.
Casino disputes
We are not a party to any casino account and cannot intervene in one. At a UKGC-licensed casino the process is straightforward: complain to the operator in writing first. If the complaint is not resolved within 8 weeks, refer it to the alternative dispute resolution provider named in the casino’s terms. The service is free to you. The Gambling Commission keeps a list of approved ADR providers on its website.
At an operator without a British licence, none of that applies. UK ADR bodies handle disputes with licensees only, and the Commission cannot direct a business it does not license. This is one of the main reasons our comparisons favour licensed casinos.
Requests we decline
We will not respond with help on removing a self-exclusion early, finding casinos that accept self-excluded players, or getting past identity, age or location checks. Messages asking for that kind of help receive support details only.
If you are struggling right now, you do not need to email anyone first. Call 0808 8020 133 for free, confidential support at any hour, or start a live chat with GamCare.
Response times
We aim to reply within a few working days. Corrections that affect safety or legal information are prioritised.